Art of Visuals Frequently Asked Questions

General Questions

What are Lightroom Presets

Lightroom presets allow you to apply a combination of effects to a single image or a batch of photographs with a single click using Adobe Lightroom. Just like Photoshop actions, Lightroom presets allow photographers to save time editing photos by applying common photo enhancements to batches of photos quickly and easily.

Can I use Art of Visuals Presets for my commercial work?

Yes, you can. Our customers can use our products in their personal and commercial projects without restrictions. Our products must not be used to produce templates for sale or to produce other presets or bundles

What's the difference between Develop Presets and Local Adjustment Presets?

Art of visuals presets include both Develop and Local Adjustment presets (brushes). The main difference is that Develop are a mix of settings and adjustments applied to an entire image allowing you to save time. Local Adjustment presets like brushes and gradients are used to enhance and retouch your images in certain areas.

Will your product work with RAW Files

Will your product work with RAW files? Our products are fully compatible with Adobe Lightroom 5, 6, CC and Adobe Camera Raw (PS). You can use them with any RAW or JPG image without problems.

What is your refund policy

Our refund policy is simple; all sales are final, no refunds will be provided. This product is only available as a digital download. Unlike stand-alone software, our products once purchased cannot be deactivated and therefore we cannot offer refunds. However, we will do everything we can to help you use the products to their fullest potential.


Download & Installation

How long will it take to get a download link?

After your payment is confirmed and checkout complete, in most cases you'll immediately receive the download link to your files, sometimes the payment processor marks orders as "On-Hold" in these cases you'll have to wait a few minutes to get the download link. This link will also be sent to you by email and will also be available in your account.

How will i receive the files?

Once your payment is confirmed, you'll get a download link to get all your purchased files. The files will come in a ZIP format which you'll need to extract.

How many times can I download my files?

You can download your purchased files up to 3 times before the download link expires. After that if you need to download your files again, please get in touch with us

How do I extract the downloaded files?

We recommend using Winzip to extract the zip files. Or on a Mac you just simply double click to unzip it.

Once downloaded, how do I install the files?

After downloading and extracting your Auto Presets files you'll see a Documentation file that includes all installation and instructions.


Order Process & Payments

What payment methods do you accept?

For your convenience, we process all payments with PayPal, Stripe, Amazon payments. They all accept major credit cards and are 100% Secure.

Do you accept international orders?

Absolutely! We accept orders from all over the world. Since we sell digital products that can be downloaded immediately after purchase there's no need to ship anything.

Do you offer discount codes?

Yes we do! We're constantly releasing discounts and promotional coupons to our subscribers and current customers. To be updated when coupons and discounts are released make sure you subscribe to our newsletter!

What happens if I lose or delete my files?

We know sometimes things happen, that's why your files can be downloaded up to 3 times after your purchase. Although, we encourage all our customers to make a backup of their files to prevent future issues.


Software Requirements

What software or program do I need to have to use Art of Visuals Presets?

Our products have been developed to work with Adobe Lightroom 4, 5 , 6 and CC and they also work on Adobe Camera Raw for Photoshop.

Are they compatible with MAC and PC?

Yes, all our products are fully compatible with both Mac and PC.

Will your products work with future versions of Adobe Lightroom?

Our presets are designed to be forward compatible and work with future versions of Lightroom; regardless, you can be sure we’ll update them if necessary.

What happens if I get an error message?

In the unlikely case you get an error message when using our products please get in touch with us. We've tested our products in thousands of images without a single error, but we know things happen.

I currently operate with the month to month subscription from lightroom. Will your presets work and save on the monthly subscription?

Yes, our presets will work on your month-to-month subscription. Not a problem at all. You always have 3 downloads available, too. I encourage you to save one download to your computer for future use as well. Enjoy!.